We want every customer to be completely satisfied with their purchase. If something isn’t right with your order, we’re here to help.

Return Eligibility

You may return an item within 90 days of the delivery date.

To qualify for a return:

  • We accept returns for both defective and non-defective products.
  • We accept returns of new and gently used products.

How to Request a Return

Step 1: Contact Us

Email us at sales@smartreshomes.com or call (251) 397-8751.

If your item is damaged, defective, or incorrect, please include:

  • Clear photos of the item.
  • A brief description of the issue.

Step 2: Wait for Return Instructions

Once we review your request, we’ll send you return instructions.

Please do not return any items until your return request has been approved.

Step 3: Return the Item

After approval, return the item using any trackable and insured shipping method. A valid tracking number is required for all returned packages.

Return Methods

Returns may be completed:

  • By mail
  • At a carrier drop-off location
  • In person (where applicable)

Refund Process

Once your returned item has been received and inspected (typically within 72 hours), your refund will be processed within 7 business days.

Your refund includes:

  • Full purchase price.
  • Original shipping charges (when applicable).

We never charge restocking fees.

Wrong, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item:

Depending on the situation, we will either:

  • Send you a replacement at no additional cost, or
  • Issue a full refund.

In many cases, you will not be required to return the damaged or defective item.

Need Help?

Our customer support team is always happy to assist.

Phone: (251) 397-8751

Email: sales@smartreshomes.com

Address: 10310 E Cherokee Ln, Parker, CO 80138, USA