Customer Care
Return & Refund Policy
We want every customer to be completely satisfied with their purchase. If something isn't right with your order, we're here to help.
90 Days
Return window from delivery date
7 Days
Refund processed after inspection
$0
Restocking fees — always free
Return Eligibility
You may return an item within 90 days of the delivery date.
To qualify for a return:
- We accept returns for both defective and non-defective products.
- We accept returns of new and gently used products.
How to Request a Return
Contact Us
Email us at sales@smartreshomes.com or call (251) 397-8751.
If your item is damaged, defective, or incorrect, please include:
- Clear photos of the item.
- A brief description of the issue.
Wait for Return Instructions
Once we review your request, we'll send you return instructions. Please do not return any items until your return request has been approved.
Return the Item
After approval, return the item using any trackable and insured shipping method. A valid tracking number is required for all returned packages.
Return Methods
Returns may be completed:
- By mail
- At a carrier drop-off location
- In person (where applicable)
Refund Process
Once your returned item has been received and inspected (typically within 72 hours), your refund will be processed within 7 business days.
Your refund includes:
- Full purchase price.
- Original shipping charges (when applicable).
Wrong, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective item:
- Contact us immediately at sales@smartreshomes.com.
- Include photos showing the issue.
Depending on the situation, we will either:
- Send you a replacement at no additional cost, or
- Issue a full refund.
In many cases, you will not be required to return the damaged or defective item.
Need Help?
Contact Us
Our customer support team is always happy to assist.